At UNDERTHESEAADVENTURES, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help! Please review our Return and Exchange Policy below for details on how to return or exchange your items.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging, with all tags and labels attached.
- Timeframe: You must initiate the return within 30 days of the delivery date.
- Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, item(s) you wish to return, and the reason for the return.
- Receive Return Instructions: Once your return request is approved, we will provide you with detailed return instructions, including the return shipping address.
- Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. Please note that customers are responsible for return shipping costs unless the item is defective or damaged upon receipt.
3. Refunds
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
Please note:
- Shipping costs are non-refundable unless the return is due to a defective or damaged item.
- If your return is rejected due to the item being used, damaged, or missing parts, we will contact you with further options.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive and approve your return, we will process the exchange and ship the new item to you.
- Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.
- If you need the new item urgently, we recommend placing a new order for the desired item and returning the original item for a refund.
5. Damaged or Defective Items
We take great care in packaging and inspecting our products, but if you receive a defective or damaged item, please contact us immediately at [email protected] with the following information:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
We will work with you to resolve the issue promptly and will cover all costs related to the return or replacement of the damaged item.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. International Returns
For international orders, customers are responsible for return shipping costs, including any customs duties, taxes, or fees that may apply. Please contact us at [email protected] to initiate an international return.
8. Gifts
If you received an item as a gift and wish to return or exchange it, please contact us with the details of the gift order. If you are eligible for a return, we will provide you with a store credit or an exchange for another item of equal value.
9. Contact Us
If you have any questions about our Return and Exchange Policy, or if you need assistance with a return or exchange, please reach out to us:
Email: [email protected]